Ferry Passenger Rights
Know your rights and protection under EU regulations
Your Safety & Rights Protected
European ferry passengers enjoy comprehensive protection under EU Regulation 1177/2010. Understanding your rights ensures you receive proper compensation and assistance during service disruptions while maintaining the highest safety standards.
Your Legal Protection
EU Regulation 1177/2010
- • Applies to all EU ferry routes
- • Compensation for delays and cancellations
- • Assistance during disruptions
- • Protection for disabled passengers
Compensation Rights
- • 25% fare refund for 90+ minute delays
- • 50% fare refund for 180+ minute delays
- • Full refund for cancelled services
- • Alternative transport arrangements
When Compensation Applies
- •Departure delays exceeding 90 minutes
- •Service cancellations not announced 24 hours in advance
- •Denied boarding due to overbooking
- •Missed connections due to ferry delays
- •Inadequate assistance during disruptions
Claiming Compensation
To claim compensation, contact the ferry operator directly within a reasonable timeframe (typically 1-2 months). Provide booking references, tickets, and documentation of delays or disruptions. Operators must respond within one month and pay valid claims within two months.
Assistance During Disruptions
Ferry operators must provide care and assistance during significant delays including meals, refreshments, and accommodation if overnight delays occur. This assistance is provided free of charge and separate from any compensation entitlements.
Special Protection
Passengers with disabilities, reduced mobility, or special needs receive additional protection including assistance with boarding, appropriate accommodation arrangements, and priority care during disruptions. Advance notification helps ensure proper arrangements.